Return & Refund Policy

Last updated: November 10, 2026

At KneadMe, we want you to shop with confidence. If there is a problem with your purchase, contact us and we will help you find an appropriate solution.

30-Day Returns for Eligible Items

You can request a change-of-mind return within 30 days of delivery. To qualify for this type of return, the massager must be unused, with its original packaging unopened and undamaged, any factory seals intact, and all accessories and documentation included. Proof of purchase is required.

How to Request a Return

Email kneadme.support@gmail.com with your order number and reason for return. We will review the request and, if eligible, provide return authorization and instructions, including the appropriate return address.

Do not ship a return to the address shown on the original parcel or any address not supplied by our support team. Unapproved returns may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number, a description of the problem, and photographs when available. We will review the issue and offer a suitable resolution, such as a replacement, refund, or other remedy required by applicable law.

You do not need to keep a defective item unopened to report a defect. Any return shipping that we require for a damaged, defective, or incorrect product will be paid by KneadMe.

Change-of-Mind Return Shipping

For approved change-of-mind returns, customers are responsible for the cost of shipping the item to the return address we provide, unless otherwise stated or required by law. Original standard shipping is free.

Used or Opened Products

For hygiene and quality reasons, we cannot accept ordinary change-of-mind returns for products that have been used, opened, or had their factory seals broken. These restrictions do not affect your statutory rights for defective, damaged, misdescribed, or incorrectly supplied products.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. We aim to process approved refunds within 10 business days of approval; your bank or payment provider may need additional time to post the refund. Nothing in this section limits any refund timeline required by law.

Order Cancellations

If you need to cancel, email us as quickly as possible. We will try to accommodate cancellations before dispatch. Once an order has shipped, the standard return process applies, subject to applicable consumer rights.

Contact Us

For returns and refunds, contact kneadme.support@gmail.com.