Terms of Service
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Last updated: November 10, 2026
Welcome to KneadMe. These Terms of Service govern your use of our website and purchases through our online store. Please review these terms before placing an order. Your use of our services is subject to applicable law, including consumer rights that cannot legally be waived.
1. Our Store
KneadMe is an online wellness retail brand. Our store is powered by Shopify, and products may be dispatched through third-party fulfillment partners, including international partners.
2. Products and Information
We make reasonable efforts to describe products, features, images, availability, and prices accurately. Actual product colors may vary slightly with screen settings. If an item is materially different from its description or defective, you retain your rights under applicable law.
Our neck and shoulder massager is intended for comfort and relaxation, not to diagnose, treat, cure, or prevent any medical condition. Follow all supplied safety and usage instructions. Contact a qualified medical professional if you have questions about whether use is appropriate for you.
3. Pricing, Taxes, and Payment
Prices are displayed in US dollars (USD). We currently offer free standard shipping to eligible addresses within the United States. Payment methods available to you are shown at checkout. Any applicable sales tax will be displayed before payment where required by law. Under our current shipping arrangement, no additional import duties or customs taxes are expected to be collected upon delivery.
4. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products. We may decline or cancel an order for legitimate reasons, including product unavailability, payment verification issues, suspected fraud, or material errors. When an order that has been paid is cancelled by us, we will provide an appropriate refund.
5. Processing, Shipping, and Delivery
Our standard order-processing period is 2 days. Once dispatched, estimated US delivery transit is 7–12 business days. Delivery estimates may vary. Further information and customer options for delays are described in our Shipping Policy.
6. Returns, Refunds, and Cancellations
Eligible change-of-mind returns are subject to our Return & Refund Policy. Nothing in that policy restricts any rights you may have for defective or incorrectly supplied products under applicable law.
7. Website Use
You agree not to misuse this website, disrupt its operation, attempt unauthorized access, or engage in fraudulent activity. You are responsible for providing accurate information when placing orders.
8. Intellectual Property
Unless otherwise indicated, KneadMe's original website text, branding, and creative materials are protected by applicable intellectual property laws. No rights are granted except those necessary for ordinary use of the website or as otherwise provided by law.
9. Third-Party Services
Our store uses third-party services such as Shopify, payment providers, and fulfillment or shipping partners. Their applicable terms may govern your use of those services. Our responsibilities to you as the seller remain subject to applicable consumer protection law.
10. Privacy
We handle personal information as described in our Privacy Policy.
11. Liability
To the extent permitted by applicable law, KneadMe is not liable for losses resulting from misuse of products or unauthorized activity. This clause does not exclude liability for fraud, deliberate misconduct, personal injury where prohibited, statutory consumer rights, or any other liability that cannot legally be excluded.
12. Updates
We may update these Terms of Service as our business or the law changes. Updated terms will be posted here with a new revision date. Terms applicable to an accepted order will not be changed retrospectively in a way that removes legally protected rights.
13. Contact
Questions about your order or these terms can be directed to kneadme.support@gmail.com.