Shipping Policy

Last updated: November 10, 2026

At KneadMe, we aim to make your shopping experience simple and transparent. The details below apply to orders placed through our online store.

Where We Ship

We currently deliver to addresses within the United States. We do not currently offer shipping to other countries.

Shipping Cost

FREE Standard Shipping on all eligible United States orders, with no minimum purchase.

Order Processing

Please allow 2 days for order processing before dispatch. You will be notified if your order cannot be dispatched within the stated processing period.

Delivery Estimates

After dispatch, delivery to the United States is estimated to take 7–12 business days. Processing time is separate from delivery transit; the estimated 7–12 business days begin after dispatch.

These are estimates, not guaranteed arrival dates. Carrier schedules, customs processing, holidays, severe weather, and other circumstances beyond our reasonable control may cause delays. If we are unable to ship within the promised period, we will contact you with available options, including cancellation and refund when required by law.

International Fulfillment

Orders may be dispatched by our overseas fulfillment partners, including from China. Under our current shipping arrangement, no additional import duties or customs taxes are expected to be collected from you upon delivery. Any sales tax that is legally required, if applicable, will be disclosed at checkout before you complete payment. If a carrier unexpectedly requests an additional customs charge, please contact us before paying it.

Order Tracking

Where tracking information is available, we will send it to the email address provided at checkout. Tracking may take time to update after dispatch.

Shipping Details and Address Errors

Please double-check your name, delivery address, apartment or unit number, and ZIP code before placing an order. If you notice an error, contact us immediately. Changes may not be possible after the order has shipped.

Missing, Delayed or Damaged Deliveries

If your package is delayed beyond the estimated timeframe, appears lost, or arrives damaged, please email us with your order number so that we can investigate and help arrange an appropriate resolution.

Contact

For shipping questions and order support, contact kneadme.support@gmail.com.